My partner's code doesn't work
Codes are 10 characters and expire after 24 hours. Ask your partner to open the invite screen again and send a fresh one, or scan the QR code instead of typing.
Support
Something not right? Tell us.
Email support@ourio.app and a person will answer. Say which iPhone and iOS version you use and what you tapped; a screenshot helps. Never send your invite code to anyone but your partner.
Quick fixes
Drawings don't show on my Lock Screen
Add Ourio's Drawing widget to your Lock Screen or Home Screen and allow notifications. iOS doesn't let apps change the wallpaper itself.
How to add widgetsI'm not getting notifications
iPhone Settings › Notifications › Ourio › Allow Notifications. Check that a Focus mode isn't holding them.
Something didn't sync
Ourio needs a connection to reach your partner. If the app says the server didn't answer, nothing changed: try again in a moment.
I have a new iPhone
Sign in to the same Apple Account with iCloud Keychain on, then open Ourio. If you linked Sign in with Apple, you can sign in that way.
Moving to a new iPhoneI want to leave or delete everything
Settings › Partner › Unpair, or Settings › Delete account to remove your account and what you sent from our server.
Deleting your account